Internal regulations

I.          RESERVATIONS AND PRICES

  1. The stay in the accommodation begins at 1:00 p.m. on the first day of the contracted period and ends at 12:00 p.m. on the day indicated as the departure date. For possible changes, please consult reception. It will not be possible to extend the stay beyond the contracted period.
  2. Reservations will not be accepted from minors unaccompanied by an adult.
  3. No more people than those contracted will be allowed to stay in a room. If a room is occupied by more people than contracted, the reservation will be cancelled without the right to a refund.
  4. Only guests registered at the hotel are permitted access to the establishment and its facilities.
  5. The price of accommodation does not include the services of the establishment or the accommodation units offered at an additional cost. The prices of these services are available to guests at the establishment.
  6. Reservations are not considered confirmed until a 30% payment has been made via the website, using our payment gateway, at least 30 days prior to arrival.
  7. Cancellation is free of charge and the amount paid will be refunded up to 15 days before arrival.
  8. The remaining payment will be made upon arrival at the hotel. Any additional charges that may apply in the event of consumption or damage not reported by the customer to the hotel staff at the time of check-out.
  9. Acceptance of the key and access to the room(s) implies that the guest(s) accept(s) the hotel’s terms and conditions, which are automatically incorporated into the service contract. The use of the services offered by the hotel implies full and unreserved acceptance and validity of the applicable rates and conditions of use. These rates will be automatically charged to the guest’s room and invoiced together with the overall bill at check-in.

II.        ARRIVAL AT THE ESTABLISHMENT

  1. The reception service is available 24 hours a day.
  2. Keys will never be handed over after midnight on the day of arrival.
  3. Key collection after 22:00 will incur an additional charge of €25.
  4. The guest who made the booking must complete and sign the admission form listing the services requested by the guest. This document is considered a contract between the two parties, which is understood to include all the terms and conditions of these Regulations.
  5. Upon arrival, the guest must provide the identification documents required by the establishment in order to comply with its legal obligations.

III.       DEPARTURE FROM THE ESTABLISHMENT

  1. The guest must vacate the room before 12 noon on the day indicated as the date of departure.
  2. In the event of a delay, the customer will be notified and, if they do not appear, the room will be cleaned by the hotel staff, leaving everything in the establishment.
  3. If you wish to leave the hotel before 8:00 a.m., you must inform the hotel staff the day before.
  4. The guest is obliged to pay upon presentation of the bill. Under no circumstances does the fact of making a complaint exempt them from the aforementioned payment.
  5. Payment must be made either in cash or by credit card accepted by the establishment. Personal cheques or payment by bank transfer are not accepted at the time of departure from the establishment.
  6. In the event of leaving the establishment without paying the full amount of the reservation, or without paying for any consumption or other expenses attributable to it, the establishment shall be authorized to charge the total amount of the reservation, as well as consumption and expenses. In this case, the establishment shall send the customer the invoice with these charges by email or regular mail.

IV.       USE AND OPERATION OF THE HOTEL

 

ROOMS:

  1. If you would like your room to be cleaned, please hang the sign “Please clean the room” on the outside of the room door. If you do not wish to be disturbed, please hang the sign “Please do not disturb”.
  2. Room cleaning hours are from 8:00 a.m. to 2:00 p.m. If you do not temporarily leave the room during this time or keep the “Please do not disturb” sign on the door, the establishment will not be obliged to clean the room on that day.

 PARKING:

  1. The car park is for the exclusive use of hotel guests, with this right commencing upon signing the accommodation contract on arrival at the hotel and ending upon check-out.
  2. The hotel is not responsible for any items left inside vehicles.
  3. The use of the parking area designated for disabled persons must be justified by displaying the required card inside the vehicle.
  4. The price of parking will be fixed at the time of booking, just like the price of the rooms.

RESTAURANT

  1. Breakfast will be served from 8:30 a.m. to 11:00 a.m. and is included in the room price.

 LAUNDRY, LINEN AND IRONING

  1. The hotel offers its guests a laundry service, but not ironing, upon request by guests and agreement between the establishment and the guest on delivery times. The price of these services is listed in the price list found in the book on the table with the hotel information.

SAFETY DEPOSIT BOX

  1. Each room has a safe. The property is not responsible for any valuables deposited in the safe.

LUGGAGE STORAGE

  1. The hotel has a luggage room in an area adjacent to Reception, where guests can store their luggage on the day of departure. All luggage must be collected before 7:00 p.m. on that day, unless a later time is agreed with the reception staff. If luggage is not collected at the agreed time, the hotel cannot guarantee that it will be available for collection until 9:00 am the following morning.

LOST PROPERTY

  1. The hotel is not responsible for lost or forgotten items.
  2. If any items are found on the premises, the hotel will contact the guest to notify them.
  3. Under no circumstances will the hotel keep: underwear, dirty clothes, slippers or toiletries.
  4. The hotel will keep lost items for a maximum period of 30 days.
  5. The hotel will arrange for the item to be sent by post or courier, with the costs being borne by the guest.

GOOD NEIGHBOURLY AND BEHAVIOUR BY GUESTS

  1. Access is prohibited to persons who are not staying at the hotel.
  2. Guests must provide hotel staff with their identification documents whenever required for access control to the premises.
  3. Movement and stay within the establishment shall be limited to areas reserved for guests, who shall not under any circumstances be allowed access to reserved or private areas or spaces.
  4. Guests attending special events, where applicable, may not enter areas reserved for the rest and relaxation of guests staying at the hotel, or other areas reserved for them, without the express authorization of the owner of the establishment.
  5. Smoking is prohibited throughout the establishment except in the designated smoking area.
  6. Access is prohibited to persons accompanied by animals, except for those who require guide dogs, in accordance with Law 5/1998 of 23rd November.
  7. The furniture and utensils in the rooms, towels, bed linen, etc., as well as in the rest of the hotel, form part of the services provided and have been arranged with the intention of making guests’ stay pleasant. Please use them appropriately and respectfully.
  8. The aforementioned items are the property of the hotel, and in the event of loss, theft or unjustified damage, the establishment reserves the right to demand payment by charging the guest’s account or credit card.
  9. The guest who signs the admission form is responsible for the proper behavior of all persons accompanying them. If this person or any of their companions does not behave appropriately, the owner is authorized to ask the guest and their companions to leave the establishment immediately, without the guest being entitled to any compensation.
  10. Hotels may seek the assistance of law enforcement officers to remove users who fail to comply with their rules or who attempt to access or remain in the premises for purposes other than the normal use of the service, in accordance with the provisions of Article 33.2 of the Tourism Law.
  1. The owner would appreciate any suggestions you may have to make future stays more enjoyable.
  2. Our main objective is for guests to have a good experience during their stay at Hotel Senderos, so if you find any shortcomings, we would appreciate it if you could let us know as soon as possible and during your stay so that we can rectify them.
  3. Complaint forms are available to guests.
  4. Lights in rooms that are not in use should be kept off in order to promote energy saving.
  5. The enjoyment of the accommodation and other services will last for the period agreed between the establishment and the guest. Any extension or reduction of the previously agreed period must be consulted with the owner.
  6. Please respect the areas where the facilities are located during the night and siesta hours. In general, avoid making unnecessary noise, especially at night.
  7. Please respect the opening hours of all the hotel’s facilities, which are indicated at their entrances. Some opening hours may change depending on the time of year.

V.        LIABILITY

  1. The establishment is not responsible for theft, robbery or loss of items in the hotel, even those deposited at reception for safekeeping in the safe.
  2. The establishment is not liable to any guest for any loss, damage or cancellation or any additional expense incurred by the guest, or for any cause beyond the control of the owner.
  3. The owner is not responsible for the loss or misplacement of items. However, if such items are found on the premises, the establishment will contact the guest to notify them and agree on the method of collection or delivery, which in no case will involve any cost or administration for the establishment.
  4. Safety regulations prohibit smoking in the rooms.

VI.       RIGHT OF ADMISSION

  1. At the discretion of the establishment, persons will be denied access and/or allowed to remain, even if they have made the corresponding reservation or are already staying at the hotel, in the following cases:
    1. When the scheduled time has been exceeded, without prior notice and agreement on the time of arrival.
    2. When minors are unaccompanied by their father, mother or guardian.
  1. When the person seeking access has not paid the required amount in cases where payment is required.
  2. When the person displays violent behavior, behaves aggressively, causes disturbances, creates dangerous or uncomfortable situations, or does not meet hygiene requirements.
  3. When the person is carrying weapons or objects that could be used as such, except in the case of members of the security forces or private security guards employed by private companies, who are accessing the premises in the course of their duties.
  4. When the person is consuming drugs, narcotic or psychotropic substances, or shows symptoms, signs or behavior of having consumed them or of being intoxicated.
  5. When they cause noise that disturbs the normal running of the establishment.
  6. When they take measures or adopt attitudes that are detrimental to the health and cleanliness of the establishment.
  7. When the normal social coexistence of the establishment is threatened.

In the cases described above, the person will be liable for the costs incurred up to the point of being prohibited from entering or remaining in the establishment and, if the stay has not been completed, the total amount of the stay.

VII.     THE HOTEL MANAGEMENT RECOMMENDS:

  • Keep an eye on and control your luggage.
  • Lock your room door when you leave it.
  • Keep the door closed when you are in your room.
  • Lock your luggage when not in use and place it in your wardrobe. If your luggage has a lock, always use it.
  • Do not leave your room key at the reception desk; always return it in person before you leave.
  • Immediately notify management of any anomalies you notice, such as unidentified individuals, unknown individuals knocking on your door, etc.
  • Do not display jewelry, money or valuables in your room.
  • Do not invite strangers into your room or tell them your room number.
  • Do not allow repair personnel to enter your room without requesting and authorizing them to do so.
  • Do not allow people with unsolicited deliveries to enter.
  • If you forget or lose your key, only reception staff are authorized to provide you with a new key to open your room, after verifying your identity.
  • When socialising with strangers, do not reveal the name of the establishment or your room number.
  • If you discover any damage or anomaly, please contact Reception.